Your local police
Report it as fraud or theft. Ask for a crime or incident reference number and keep it.
If your country has a national fraud or cybercrime reporting service, use that. Official services never charge a fee.
Report it
Where to complain
An official complaint puts what happened to you on the record. Police and regulators act on patterns, and every report adds to the picture. Complaining yourself does not affect your place in Voices; it makes the collective case stronger.
Before you start
- Official complaint services are free. Nobody genuine will charge you to file a report or promise to recover your funds.
- Have your evidence ready: your BitMart UID, amounts, dates, screenshots of balances and failed withdrawals, support ticket numbers and any deposit transaction hashes.
- Keep the reference number you are given, and add it to your case so it counts in the collective record.
Wherever you live
Your national financial regulator or consumer protection body
Tell them BitMart served customers in your country and that you cannot withdraw your funds.
Regulators build up a picture from many complaints, even when they cannot take up one case.
Cayman Islands Monetary Authority (CIMA)
CIMA published a notice on 6 August 2026 saying BitMart entities are not registered or licensed by it.
You can tell CIMA about your experience, but send your main complaint to the authorities where you live.
Open the official sitewww.cima.ky
United States
FBI Internet Crime Complaint Center (IC3)
The FBI’s central service for reporting internet-related crime, including cryptocurrency losses.
Open the official sitewww.ic3.gov
Federal Trade Commission: ReportFraud
Report problems with a company that has taken or is holding your money.
Open the official sitereportfraud.ftc.gov
Commodity Futures Trading Commission (CFTC)
Relevant if you traded futures or other derivatives on BitMart.
Open the official sitewww.cftc.gov
Securities and Exchange Commission: tips and complaints
Report suspected securities-related wrongdoing.
Open the official sitewww.sec.gov
Consumer Financial Protection Bureau (CFPB)
Complaints about consumer financial products and services.
Open the official sitewww.consumerfinance.gov
New York Department of Financial Services
For New York residents.
Open the official sitewww.dfs.ny.gov
United Kingdom
Report Fraud (England, Wales and Northern Ireland)
The UK’s national service for reporting fraud and cybercrime.
Open the official sitewww.reportfraud.police.uk
Police Scotland
For people living in Scotland.
Open the official sitewww.scotland.police.uk
Financial Conduct Authority (FCA): report a scam
Tell the FCA about firms and activity that harm consumers.
Report the loss to Report Fraud or Police Scotland as well.
Open the official sitewww.fca.org.uk
Australia
ReportCyber (Australian Cyber Security Centre)
Australia’s national service for reporting cybercrime to police.
Open the official sitewww.cyber.gov.au
Scamwatch (ACCC)
Report losses and scams so they can warn others.
Open the official sitewww.scamwatch.gov.au
Australian Securities and Investments Commission (ASIC)
Report misconduct by financial firms.
On 25 June 2026 BitMart announced that “the relevant BitMart entity” had secured an Australian Financial Services Licence. Mention this in your report.
Open the official sitewww.asic.gov.au
Australian Financial Complaints Authority (AFCA)
A free, independent scheme for complaints against licensed financial firms.
Whether AFCA can take your complaint depends on which BitMart company you dealt with.
Open the official sitewww.afca.org.au
Canada
Canadian Anti-Fraud Centre
Canada’s national service for reporting fraud.
Report it to your local police too.
Open the official siteantifraudcentre-centreantifraude.ca
India
National Cyber Crime Reporting Portal
India’s official portal for reporting cybercrime, including financial fraud.
Open the official sitecybercrime.gov.in
United Arab Emirates
Dubai Police online services
Dubai residents can report financial and online crime through Dubai Police’s website or app.
In other emirates, contact your local police.
Open the official sitewww.dubaipolice.gov.ae
Don’t see your country? Use “Wherever you live” above: your local police and your national financial regulator. Tell us which service you used and we will add it here.
What to write
A complaint letter you can use
Replace the parts in [brackets] with your own details. Register your case and we will fill it in for you.
Stick to facts you know first-hand. Never include passwords, seed phrases or private keys.
After you complain, tell us
Add the authority, the date and your reference number to your case. It takes a minute, and it shows lawyers and regulators how many people have already asked for help.
Register your case, free
Watch out for fake “recovery” and fake official websites. Scammers copy the look of police and regulator sites. Check the web address before you enter anything, never pay a fee to file a report, and never send cryptocurrency to “release” your funds.