Report it

Where to complain

An official complaint puts what happened to you on the record. Police and regulators act on patterns, and every report adds to the picture. Complaining yourself does not affect your place in Voices; it makes the collective case stronger.

Before you start

Official complaint services are free. Nobody genuine will charge you to file a report or promise to recover your funds.
Have your evidence ready: your BitMart UID, amounts, dates, screenshots of balances and failed withdrawals, support ticket numbers and any deposit transaction hashes.
Keep the reference number you are given, and add it to your case so it counts in the collective record.

Wherever you live

Police / fraud reporting

Your local police

Report it as fraud or theft. Ask for a crime or incident reference number and keep it.

If your country has a national fraud or cybercrime reporting service, use that. Official services never charge a fee.

Financial regulator

Your national financial regulator or consumer protection body

Tell them BitMart served customers in your country and that you cannot withdraw your funds.

Regulators build up a picture from many complaints, even when they cannot take up one case.

Financial regulator

Cayman Islands Monetary Authority (CIMA)

CIMA published a notice on 6 August 2026 saying BitMart entities are not registered or licensed by it.

You can tell CIMA about your experience, but send your main complaint to the authorities where you live.

Open the official site

www.cima.ky

Don’t see your country? Use “Wherever you live” above: your local police and your national financial regulator. Tell us which service you used and we will add it here.

What to write

A complaint letter you can use

Replace the parts in [brackets] with your own details. Register your case and we will fill it in for you.

Complaint letter

Subject: I cannot withdraw my funds from the BitMart cryptocurrency exchange

I am reporting that I cannot withdraw my assets from BitMart (bitmart.com), a cryptocurrency exchange.

About me
Name: [your full name]
Country: [where you live]
Email: [your email]
BitMart account UID: [your BitMart UID]

Assets I cannot withdraw
- [amount] [token], for example 25,000 TRAT (ERC-20)

What happened
- On 26 July 2026 BitMart announced an "orderly wind-down" of its exchange and suspended deposits.
- My problems started on: [date]
- Withdrawals: [what happened when you tried to withdraw]
- BitMart support: [what happened when you contacted support]

Public information that may help
- BitMart’s wind-down notice, 26 July 2026: https://bitmart.zendesk.com/hc/en-us/articles/53544595916059
- Cayman Islands Monetary Authority notice, 6 August 2026, that BitMart entities are not registered or licensed by it: https://www.cima.ky/bitmart-et-al-not-regulated-by-cima
- BitMart’s announcement of 9 September 2026 acknowledging "withdrawal restrictions": https://bitmart.zendesk.com/hc/en-us/articles/55590730955291

I have screenshots and records that I can provide. I have also registered my case with Voices (voices.tratok.com), a free community effort documenting the cases of people affected.

Please tell me what further information you need.

[your full name]

Stick to facts you know first-hand. Never include passwords, seed phrases or private keys.

After you complain, tell us

Add the authority, the date and your reference number to your case. It takes a minute, and it shows lawyers and regulators how many people have already asked for help.

Watch out for fake “recovery” and fake official websites. Scammers copy the look of police and regulator sites. Check the web address before you enter anything, never pay a fee to file a report, and never send cryptocurrency to “release” your funds.