Transparency
Exchanges look after people’s savings. People deserve clear, honest answers about where their funds are and when they can have them back.
A community initiative by Tratok · Open to everyone
Funds stuck on BitMart?
You are not alone.
Voices is a free, independent place for anyone affected by BitMart’s closure, whatever token you hold, wherever you live, and whether or not you have ever used Tratok. Register your case, follow what is happening, and add your voice to a collective push for transparency and fairness.
- Free, now and always
- Any token, any country
- Your details stay private
Why we are doing this
Standing up for people who feel they can’t
When an exchange stops answering, the people hit hardest are the ones with the least power to push back. Hiring lawyers across borders is expensive. Filing complaints with police and regulators is confusing. On your own, it is easy to feel that nothing can be done.
Together, it is different. A group of well-documented cases carries a weight that one complaint does not. That is why Tratok has set up Voices, and why it is open to everyone, not only Tratok holders.
Justice
When things go wrong, there should be a fair way to put them right, and not only for those who can afford expensive lawyers.
Community
Blockchain only grows if people can trust it. Standing together protects everyone who believes in this technology and its future.
Tratok pays for running Voices. There is no fee to take part, not now and not later, and we will never ask you for one.
How it works
Five steps, and we walk them with you
- 1
Register
Create a free account. It takes two minutes.
- 2
Tell us your story
What is stuck, what happened when you tried to withdraw or contact support, and any evidence you have. Every detail helps.
- 3
We check it
Our team reviews every case carefully. Where you give us a deposit transaction, we check it on the blockchain too.
- 4
We act together
With your permission, verified cases are prepared for lawyers and for complaints to law enforcement and financial regulators.
- 5
You stay informed
Follow your own case on your personal page, the bigger picture in our case updates, and talk to others in the members-only community.
Doing this properly
Justice takes care, not shortcuts
Our promise to you, in plain words.
We will never
- Ask you for money, fees or a “recovery” payment
- Ask for your seed phrase, private keys or BitMart password
- Ask you to connect your wallet or install anything
- Message you first on Telegram, WhatsApp or social media
- Promise that you will get your funds back
We will always
- Keep your personal information private and secure
- Check facts before we publish them
- Ask your permission before your case is shared, and share it only with lawyers, law enforcement or regulators working on this
- Tell you honestly what is happening, even when progress is slow
- Contact you only through this website or from an @tratok.com address
Beware of “recovery” scams. People who have lost access to their funds are often targeted by fake recovery services. If anyone promises to get your funds back for a fee, it is a scam, even if they mention Voices or Tratok. Read how to protect yourself
What happened
The concerns, in order and with sources
We keep a dated, sourced timeline of what BitMart announced and what users have experienced since. Every entry links to where the information came from.
The closure announcement
What BitMart announced, when, and what it said would happen to users’ funds.
Withdrawals
Reports of users unable to move their assets off the exchange.
Customer support
Reports of users unable to get help through BitMart’s support channels.
Answers and communication
The questions users have asked, and what answers they have had.
Proof of reserves
Whether BitMart has shown it holds enough assets to cover what users are owed.
Staff and official channels
What BitMart’s staff and official accounts have, and have not, said.
What came after
Later statements and actions by BitMart, and how they affected users.
Read the full timeline
Questions
Common questions
Do I need to be a Tratok user?
No. Voices is open to anyone with funds stuck on BitMart, whatever the token. Tratok set it up because standing together is good for everyone in this industry.
Does it cost anything?
No. Registering and taking part are free. Tratok covers the running costs. We will never ask you for a fee, and anyone who does is not us.
Will I get my money back?
We cannot promise that, and you should be very careful with anyone who does. What we can do is make sure your case is documented properly and heard by people with the power to act.
Who sees my information?
Only the Voices team. With your permission, verified case details are shared with the lawyers, law enforcement agencies and regulators handling the collective action. We never publish your personal details. Numbers on this site are totals only.
Only a small amount is stuck. Should I still register?
Yes. Every case counts. Small balances matter to the people who own them, and together they show the true scale of the problem.
I don’t have much evidence. Can I still register?
Yes. Tell us what you have. We will let you know if anything else would help, and how to find it.
Can I also complain to the police or a regulator myself?
Yes, and we encourage it. Our guide to where to complain lists the right services by country and gives you a letter you can use. Keep your reference number and log it on your case so it counts in the bigger picture.
Is this legal advice?
No. Voices organises and documents cases. It is not a law firm, and nothing here is legal or financial advice. You remain free to take your own action.
Your voice matters
Every registered case makes the group stronger, and makes it harder to ignore.
Register your case, free