What happened
A timeline of concerns
What BitMart announced, and what users have experienced since, in date order. Every entry shows where the information comes from, so you can check it yourself.
How to read this timeline
- Confirmed From an official source or several reliable sources.
- Reported Reported by the press or other credible sources; not officially confirmed.
- User reports Consistent reports from affected users.
This page summarises public information and reports from affected users. It is not a finding of wrongdoing by anyone. If you think something here is wrong or missing, please tell us and we will check and correct it.
What BitMart’s staff and official accounts have, and have not, said.
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Global CEO says he was told of his termination two days before the notice, and was not consulted
After the announcement, BitMart’s Global CEO, Nenter (Nathan) Chow, said on X that the company had told him on 24 July that his employment was being terminated, and that he had not been consulted on the closure, according to The Block. The Block reported that BitMart had not publicly addressed his statement.
- News The Block
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Official channels quiet while users report stuck withdrawals
The Crypto Times reported no new operational updates from BitMart’s official X accounts since 21 August, while users continued to report withdrawals stuck as “pending” with no transaction hash.
In their own words
What people registered on Voices tell us
As more people register, we will show here what members experienced with withdrawals and support, as totals only, so no one can be identified.
Corrections and right of reply
We want this timeline to be accurate and fair. If you have evidence that something here is wrong, or a source we have missed, please write to [email protected].
BitMart is welcome to respond to anything on this page. We will publish its response in full alongside the relevant entries.