What happened
A timeline of concerns
What BitMart announced, and what users have experienced since, in date order. Every entry shows where the information comes from, so you can check it yourself.
How to read this timeline
- Confirmed From an official source or several reliable sources.
- Reported Reported by the press or other credible sources; not officially confirmed.
- User reports Consistent reports from affected users.
This page summarises public information and reports from affected users. It is not a finding of wrongdoing by anyone. If you think something here is wrong or missing, please tell us and we will check and correct it.
Reports of users unable to get help through BitMart’s support channels.
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Feedback portal opens, but it “is not a channel for individually processing withdrawals”
BitMart launched a “User Engagement Portal” for questions and feedback. It said the portal is not a channel for processing individual withdrawals, that submitting a ticket does not change the status of any account or asset, and that it may not be able to reply to every submission.
In their own words
What people registered on Voices tell us
As more people register, we will show here what members experienced with withdrawals and support, as totals only, so no one can be identified.
Corrections and right of reply
We want this timeline to be accurate and fair. If you have evidence that something here is wrong, or a source we have missed, please write to [email protected].
BitMart is welcome to respond to anything on this page. We will publish its response in full alongside the relevant entries.