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What happened

A timeline of concerns

What BitMart announced, and what users have experienced since, in date order. Every entry shows where the information comes from, so you can check it yourself.

How to read this timeline

  • Confirmed From an official source or several reliable sources.
  • Reported Reported by the press or other credible sources; not officially confirmed.
  • User reports Consistent reports from affected users.

This page summarises public information and reports from affected users. It is not a finding of wrongdoing by anyone. If you think something here is wrong or missing, please tell us and we will check and correct it.

Reports of users unable to move their assets off the exchange.

  1. Withdrawals Confirmed

    More than 50 tokens delisted; their withdrawals close on 25 September 2026

    In two notices, BitMart delisted more than 50 tokens (including FTT, WAVES, LUNA, LRC, STORJ and NEIRO) from 07:00 UTC on 24 July. It said withdrawals of those tokens close at 07:00 UTC on 25 September 2026, and warned that not withdrawing in time “may result in assets loss”.

  2. Withdrawals Reported

    Withdrawals slow to a trickle after the announcement, trackers report

    On-chain analysts Lookonchain reported that only 58 wallets had withdrawn about US$805,000 in the 24 hours after the announcement, according to The Crypto Times. Users posted that their withdrawals were stuck as pending. CryptoSlate reported similar delays, citing on-chain data.

  3. Withdrawals Reported

    Independent check: withdrawals disabled on most coin networks

    CryptoTicker queried BitMart’s public API and reported that withdrawals were enabled on only 1,513 of 3,898 coin and network combinations, and that 211 had deposits switched on while withdrawals were switched off.

In their own words

What people registered on Voices tell us

As more people register, we will show here what members experienced with withdrawals and support, as totals only, so no one can be identified.

Has this happened to you? Add your case

Corrections and right of reply

We want this timeline to be accurate and fair. If you have evidence that something here is wrong, or a source we have missed, please write to [email protected].

BitMart is welcome to respond to anything on this page. We will publish its response in full alongside the relevant entries.